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Transportation

MTA launches online dashboard to improve bus performance

See where your bus stands.

As a part of a strategy to improve service across New York City’s bus network, the MTA launched a new customer-focused online dashboard on March 19.

The dashboard’s metrics are based on farebox calculations, and GPS and other information, and can be filtered by borough, types of bus service like local and limited, express or select bus service, and time periods such as weekdays or off-peak hours.

On the dashboard, riders can view metrics for average bus speeds, the average time customers wait at bus stops longer than scheduled, the percentage of customers whose trips are completed on time, passenger environment quality and more.

“While we look to our partners in city government to help address congestion and traffic enforcement, we are doing everything we can to improve the performance and transparency of our system. This new tool will help us measure and track the customer experience in meaningful ways that will help lead to improvements in the system,” said New York City Transit President Andy Byford in a release.

The dashboard is now live at http://busdashboard.mta.info/.

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